Steady House
Privacy & data rights

How Steady House Ltd handles website, enquiry, support, and complaints data.

This notice covers steadyhouse.co.uk, direct emails to Steady House, business enquiries, complaints, and product-support contact handled by Steady House Ltd. Adulting and Kindred also have their own product-specific privacy pages, which sit alongside this business-site notice.

Who is responsible

Steady House Ltd is the data controller for this site and for business-side enquiry, support, and complaints handling. Steady House Ltd is a private limited company registered in England and Wales under company number 17095183. Registered office: 26 White Hart Gardens, Hartford, Northwich, England, CW8 2FA.

What this covers

  • Visits to steadyhouse.co.uk and its case-study and legal pages
  • Emails or contact messages sent to Steady House Ltd
  • Proposal, project, and service enquiries
  • Complaints, privacy questions, and data-rights requests
  • Product-support contact for Adulting, Kindred, or other Steady House products handled by Steady House

What we collect

  • Name, email address, organisation, and project details you choose to send
  • Complaint, support, moderation, or safeguarding details you provide when you contact us
  • Technical and security information such as IP address, browser, and request logs needed to deliver and protect the site
  • Any files or attachments you send as part of an enquiry, support request, or complaint

How and why we use data

  • To respond to enquiries, proposals, and service discussions
  • To run, secure, and troubleshoot steadyhouse.co.uk
  • To handle complaints, product-support contact, moderation follow-up, or safeguarding concerns
  • To keep internal business records that are genuinely needed for delivery, disputes, or legal compliance

Lawful bases

  • Contract / pre-contract steps: when you ask for a quote, service, or product support
  • Legitimate interests: to run and secure the site, respond to enquiries, and manage the business responsibly
  • Legal obligation: where Steady House must keep or disclose information to comply with the law
  • Consent: where the law requires it for any later optional tracking or marketing activity

Sharing and international transfers

Steady House uses processors where needed to host and secure the site, deliver email, and run the business. That can include Cloudflare and other operational service providers. Steady House does not sell, rent, or trade personal data. If a provider processes data outside the UK, Steady House relies on appropriate safeguards such as UK adequacy decisions or contractual protections.

Retention and security

Enquiry, support, and complaints records are kept only for as long as they are genuinely needed for the related work, follow-up, dispute handling, or legal compliance. Access is limited, and Steady House tries to keep unnecessary personal data out of routine website and business processes.

Your UK GDPR rights

You can ask for access, correction, deletion, restriction, objection, portability, or withdrawal of consent where consent is the basis being relied on. Use Contact & complaints or email hello@steadyhouse.co.uk. If you are unhappy with how Steady House handles your information, please raise it with Steady House first. You also have the right to complain to the ICO at ico.org.uk.

Product-specific privacy

Adulting and Kindred have additional privacy information for their in-product features, member content, moderation, and data-rights controls. Adulting privacy and data-rights routes live inside the app. Kindred privacy and support routes are published at /kindred/privacy/ and /kindred/support/.